I have ordered over €500.00 over 8 orders in the last 14 months. The product range has increased indicating the business is expanding....but it appears to have expanded beyond its capacity to fulfil orders. The last 3 orders have been a nightmare. The parcels seem to be refused at the French entry point with reports of damaged parcels by UPS. Indeed the parcels do contain glass jars and bottles that have arrived broken with very inadequate packing. This last order was made on 11/07 and only today - having received 2 of the 9 items in the order and 16 days after ordering the balance of the order has been cancelled and refunded! The emails from Koro show that the have zero interest in customer service - they do not read and respond to the issues - just sent out robotic replies. As this seems to be a pattern of failure I cannot continue to order - sadly - until Koro improve their customer service and fulfil their orders. MAIN SUGGESTIONS: 1. Pack your fragile goods more securely 2. DONT USE UPS!!!!!!28/07/2022 - I am still waiting for the refund on the undelivered part of the order. If you do that quickly I will order again in the hope that you can deliver asap as I needed this order for 4th August.05/08/2022 - Koro contacted me and on 04/08 I confirmed that I did want the balance of my order to be sent - and I am still waiting, STILL waiting ie 3 days later for a response. Koro simply do not have the admin infrastructure to deliver what they sell. It is nearly a month since I ordered ie paid. They have received payment but not delivering or updating me. They said "give us one more chance" ....but its just words. I had hoped to resume ordering in the future but I cannot deal with the unreliability and unresponsive customer service no matter how good the product.
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KoRo - Bestelle deine liebsten haltbaren Lebensmittel wie Superfoods, Trockenfrüchte, Nüsse, Samen, Mehle und mehr in Großpackungen.
