I ordered a smart ring late on Christmas Eve after seeing positive reviews, but soon after, I decided to cancel. I checked my order status, which indicated it hadn't been processed, so I requested a cancellation. I received a response stating that I couldn't cancel because it had already shipped. I pointed out that the order status suggested otherwise and insisted on canceling before any processing occurred, especially since it was late on Christmas Eve and unlikely to be handled until after the holiday. Then, I got another email saying I would incur a 15% fee to intercept the delivery! This is absurd, and I can't believe they are allowed to operate this way. They've chosen the wrong person to mess with, and I will pursue legal action while making sure everyone on social media knows about their practices. Truly unacceptable.
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