I recently purchased a pair of earrings which unfortunately didn’t meet my expectations as they were too heavy for the ears.
The return process is a bit inconvenient for international customers, as items need to be sent back to France at your own cost.
That said, customer service was responsive and handled the situation well, offering a 50% refund without requiring a return, which I appreciated.
I was happy with the necklace and bracelet, which looked nice and met expectations.
Overall, a mixed experience — good customer service, but some improvements could be made on product consistency and the returns process.
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Koss Design — The Art of Color, Made in Japan
At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability.
Loved by over 75,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day.
Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story.
✨ 4.8/5 stars on Trustpilot
✨ 1,500+ verified reviews
✨ Featured in Marie Claire, Cosmopolitan & Stylist
From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special.
💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless.See more
