Made an online purchase shortly before Christmas which arrived very quickly (despite a postage strike where I live). I ended up making an in-store return and the refund came through really quickly. Only piece of feedback is that when I did the return in store they gave me no receipt or physical validation of any kind as proof that I’d made the return. Just said that I’d receive an email confirmation of the return within 1-2 business days. When the confirmation showed up, the amount on it showed up as $0.00, which made me worry something had gone wrong with the order. It occurred to me in retrospect that if something had gone wrong with their tech/systems and my refund confirmation email hadn’t come through that I’d have no way of proving that I’d actually made that return (which was a bit worrying - I felt silly, like I should have insisted on some sort of physical proof of the return when I was in store).As it happened, I emailed them with my concerns regarding the $0.00 amount and was reassured that that’s just how their systems worked and that the refund had gone through fine (which was true, I received the refund within just a few days of returning and it had been safely in my bank account for about a week before they replied to my email). All in all a great experience with Kotn even though the clothes were not for me!
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Designed in Canada, ethically and sustainably made in the Nile Delta. Shop quality basics from 100% Egyptian cotton. Every purchase funds new schools.
