Review Time
Shipping was initially slow. Returns are straightforward, but the fees are substantial and not clearly communicated. Refunds are processed quickly, but while the quality seems decent, the sizing is questionable. I'm rating it 3 out of 5 due to the high return shipping costs. I likely won’t order online again because the return fees are too steep, making it feel risky.
Shipping took longer than expected initially. While returning items is easy, the costs are quite high and not clearly stated. Refunds are processed quickly, but the quality is good and the sizing is a bit questionable. I'm giving it a 3 out of 5 due to the high return shipping fees. I probably won't order online again because the return costs make it feel too risky.
My online shopping was smooth, and I appreciate their mission of supporting communities. However, my in-store experience was lacking. The staff seemed disengaged and barely acknowledged customers, leading me to assist myself. Overall, I admire the brand's mission but had mixed feelings due to the weak in-store service.
My item was lost in transit (not their fault) but it’s not my fault either. I provided tracking evidence and received an initial response, but after that, my follow-up emails were ignored. I had to escalate the issue through my bank to get a refund. To make matters worse, the quality of the item was also disappointing.
I purchase a new item from the company once or twice a year, and it always becomes my go-to for that season. This season, I love a warm green cardigan that garners compliments every time I wear it. It’s a unique piece, and I haven’t seen many similar items elsewhere. The ordering process was quick, and customer support responded promptly when I needed to change my shipping address.
I ordered items that were supposed to arrive within 7 business days, but I received a tracking number that didn't work. Customer support dismissed my concerns and offered no real explanation for the delay. Overall, the customer service and shipping speed were extremely disappointing.
I'm absolutely furious! I spent over 220€ on an order to Germany but never received my package. Customer support seems nonexistent. I’m trying to get my money back through my bank. This is unacceptable. I eventually received a refund but still feel unsatisfied, as I wanted to enjoy the outfit by now. I also received an unnecessary email asking for the 'correct address,' which was already accurate.
I ordered pants for 125 USD including shipping to Germany, but never received them. Two months later, I'm still waiting for a refund, and the customer service representative is unresponsive. I’m hoping to recover my money through my credit card provider.
I would advise against ordering from this store, especially from the EU. As mentioned in other reviews, the customer support is terrible. I had to pay customs fees twice and have been ignored in my attempts to resolve this issue. It’s disappointing, as I liked their styles and mission, but this experience has changed my perception completely.
My order arrived in customs on March 31. Since then, the company offered me a discount on my next order but ignored my requests for support and refund. I've had to involve my bank to dispute the charge. It's frustrating to have such a lack of communication, especially given my appreciation for their concept.
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Designed in Canada, ethically and sustainably made in the Nile Delta. Shop quality basics from 100% Egyptian cotton. Every purchase funds new schools.
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