On December 1st, 2025, I received my Espresso Machine. Following the setup instructions, I quickly realized it doesn't dispense water or steam, despite having water in the tank. The steam pipes don't even heat up. I submitted a support form twice but received no follow-up. I filed a dispute with my payment provider due to the lack of response. It's frustrating that a large company can't even send email confirmations for submitted forms. I'm left with a non-functional item and no resolution in sight.
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