KPLC customer care has to be the absolute worst in the world. Their agents are unbelievably rude, completely devoid of empathy, and their response time is a total joke. If there’s a hardware issue, brace yourself; you’ll wait for weeks. We’ve been stuck with a faulty transformer for days, and not a single person at KPLC seems remotely bothered. It’s honestly disgraceful.
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Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya.
