Review Time
Kenya Power is the main power distributor in Kenya and millions of Kenyan's depend on it. The down side is that support to power interruption is very slow. Also customers in remote areas are yet to get power distributed to there area.
The incompetence with this company is staggering, multiple days waking up with no power. Horrible infrastructure, response times and customer service. If they all disappeared nobody would notice or care, it isn't like they do their one job
KPLC customer care has to be the absolute worst in the world. Their agents are unbelievably rude, completely devoid of empathy, and their response time is a total joke. If there’s a hardware issue, brace yourself; you’ll wait for weeks. We’ve been stuck with a faulty transformer for days, and not a single person at KPLC seems remotely bothered. It’s honestly disgraceful.
I stay in Kisumu Okore estate, we did not have electricity from Saturday evening 4/10/2025 to 8/10/2025. Those are 3 good days with no electricity after filling several complaints with reference number.At last they came and the issue was sorted in less than a minute.If the issue took less than a minute I believe we could have electricity earlier than Sunday. So for me that was very incompetent of them. They could have done better and responded on time.
One of the most corrupt company in the country. The field staff are always asking for bribes and the armchair supervisors are inefficient. The company is a monopoly that should be making huge profits and yet its poor management and corrupt field officers are hemorrhaging the company to death. Stop disconnecting power without prior warning
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Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya.
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