Terrible Customer Service & Unreliable Power Supply Kenya Power is by far the worst utility company I’ve ever seen. Their customer service is non-existent—they never respond to complaints, and when they do, it’s just empty promises. Power outages are frequent, sometimes lasting for hours or even days, with no proper communication or updates. Trying to reach them through their helplines or social media is a complete waste of time. For a company that holds a monopoly on electricity distribution, the level of inefficiency and negligence is shocking. It’s frustrating to see customers being ignored despite paying high bills for unreliable service. Kenya Power seriously needs to improve or allow competition so that consumers have better options.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kenya Power and Lighting Company, commonly referred to as Kenya Power or KPLC, is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya.
