kpn.com

Unreliable Service and Incompetent Customer Support

You said:Make this clearer for a review - This is the worst internet provider I've ever seen. A provider where it's employees don't know basic things from describing a problem so that the right technician can be sent. It took 8 different appointments to get the internet connected to my house. 6 months into the connection, it doesn't work. We're now in the 3rd week, 2 different appointments and no one is sure about what needs to be done. A temporary router is provided as a stop gap. It works for a day and not working anymore. I called customer service and first person says data is finished. I've loaded new data and it will be functional in 15-30 minutes. An hour later, it's not working. Agent 2 now says no, it can take an hour or a full day. All of this while on contract and duly paying my monthly Internet bills. Someone needs to hold this company accountable. ChatGPT said:Got it — here’s a clearer, more structured version that keeps the frustration but makes it easier to follow and stronger as a review:This is the worst internet provider I’ve ever dealt with. The employees lack basic knowledge, even when it comes to correctly identifying an issue so the right technician can be sent. It took eight different appointments just to get internet connected to my house.Six months after the connection was finally established, the service stopped working entirely. We are now in the third week of this outage, with two more technician appointments, and still no clear understanding of what needs to be done.A temporary router was provided as a stopgap solution. It worked for one day and then stopped working as well. When I contacted customer service, the first agent told me my data was finished and said that after reloading it, the service would be restored within 15–30 minutes. After an hour with no connection, I called again. The second agent then claimed it could take anywhere from an hour to a full day.All of this is happening while I am under contract and consistently paying my monthly internet bills. This level of incompetence and lack of accountability is unacceptable. Someone needs to hold this company responsible.

Date of experience: Feb 01, 2026