Review Time
made a huge mistake switching from Odido to KPN. From day one, the problems started. The installation and activation were delayed without clear communication, leaving me without reliable service longer than promised. Once it was finally active, the internet quality was shockingly poor — constant drops, slow speeds, and unstable connection that made normal use frustrating.
I kept being told to “upgrade” or add packages to fix the issues. I trusted their advice and ended up paying for the highest VIP/top package they offer, expecting premium performance and support. Instead, nothing improved. It feels like a complete scam to charge premium prices for a service that simply does not exist at the level advertised.
Customer support response times were far from what was promised, and the solutions offered never resolved the core problems. I’m now paying more than ever for worse service than I had before switching. If you’re considering moving your network to this provider, think twice — my experience has been extremely disappointing and costly.
KPN offers bad/fiber/wifi in comparance with ziggo, apart from higher cost is experience inhome not the same.(with same contract) I would not recommend KPN higher cost lower comfort. So Kpn shows that higher contract cost does not atomaticly support higher level you might expect. Also no Solutions given to create more comfort when e-mail stuck in system due to bad connection. Changing kpn contract will let to higher cost and no discount at the end of it.
KPN offers bad/fiber/wifi in comparance with ziggo, apart from higher cost is experience inhome not the same.(with same contract) I would not recommend KPN higher cost lower comfort. So Kpn shows that higher contract cost does not atomaticly support higher level you might expect. Also no Solutions given to create more comfort when e-mail stuck in system due to bad connection. Changing kpn contract will let to higher cost and no discount at the end of it.
Worst InternetSlow, unpredictable and don’t help youI contacted them about switching to fibre optic and the original start date was 31 January and they immediately switched to 19th of March because they were calling my son and not me and I put his number there when my phone got stolen and I also contacted them multiple times (via facebook ) and told them to call me and they didn’t listen.And I’m forced to stay with them because I can’t switch as it’s too difficultSwitched for better experience, but it became even worse
Worst internet service I’ve ever had. Daily router restarts just to get online, constant connection issues, and useless support with different excuses every time.Endless bots, long waiting times, and no real help — even when you work from home and urgently need internet.Now I know why people in my area are leaving KPN. I’m next.Paying for something you don’t get is ridiculous.
You said:Make this clearer for a review - This is the worst internet provider I've ever seen. A provider where it's employees don't know basic things from describing a problem so that the right technician can be sent. It took 8 different appointments to get the internet connected to my house. 6 months into the connection, it doesn't work. We're now in the 3rd week, 2 different appointments and no one is sure about what needs to be done. A temporary router is provided as a stop gap. It works for a day and not working anymore. I called customer service and first person says data is finished. I've loaded new data and it will be functional in 15-30 minutes. An hour later, it's not working. Agent 2 now says no, it can take an hour or a full day. All of this while on contract and duly paying my monthly Internet bills. Someone needs to hold this company accountable. ChatGPT said:Got it — here’s a clearer, more structured version that keeps the frustration but makes it easier to follow and stronger as a review:This is the worst internet provider I’ve ever dealt with. The employees lack basic knowledge, even when it comes to correctly identifying an issue so the right technician can be sent. It took eight different appointments just to get internet connected to my house.Six months after the connection was finally established, the service stopped working entirely. We are now in the third week of this outage, with two more technician appointments, and still no clear understanding of what needs to be done.A temporary router was provided as a stopgap solution. It worked for one day and then stopped working as well. When I contacted customer service, the first agent told me my data was finished and said that after reloading it, the service would be restored within 15–30 minutes. After an hour with no connection, I called again. The second agent then claimed it could take anywhere from an hour to a full day.All of this is happening while I am under contract and consistently paying my monthly internet bills. This level of incompetence and lack of accountability is unacceptable. Someone needs to hold this company responsible.
The KPN service is highly deficient in organization and professionalism, leading to considerable frustration. Regarding customer needs, they merit a one-star rating. However, I acknowledge the effort of the agent; he mentioned that he is new and did his best. Nonetheless, I am dissatisfied with the senior agent and the overall service quality. In my view, it is an institution in need of reform.
Made a subscription for internet with fiber optic in middle November 2025. At today 28 January 2026 still no internet no technician no fiber. They keep sending emails saying that someone will call me shortly but no one ever calls.Calling customer service doesn't help they just talk without ever find a solution.When I subscribed they say that by 28 December I could use the connection then all the time one excuse but still after 2 months no signs of kpn.Third world country service and company I'm surprised to find such a bad company in a developed country such as the netherlands.What a shame.
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