made a huge mistake switching from Odido to KPN. From day one, the problems started. The installation and activation were delayed without clear communication, leaving me without reliable service longer than promised. Once it was finally active, the internet quality was shockingly poor — constant drops, slow speeds, and unstable connection that made normal use frustrating.
I kept being told to “upgrade” or add packages to fix the issues. I trusted their advice and ended up paying for the highest VIP/top package they offer, expecting premium performance and support. Instead, nothing improved. It feels like a complete scam to charge premium prices for a service that simply does not exist at the level advertised.
Customer support response times were far from what was promised, and the solutions offered never resolved the core problems. I’m now paying more than ever for worse service than I had before switching. If you’re considering moving your network to this provider, think twice — my experience has been extremely disappointing and costly.
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Informatie, service en online bestellen. Thuis en op kantoor. KPN sluit je aan.