Absolutely outrageous experience with Krakow Direct through GetYourGuide.We booked a tour to Auschwitz thinking we had real skip-the-line tickets — exactly as advertised. Then, only the day before, they suddenly informed us that tickets were “not guaranteed”.We showed up at 6:30 a.m., left early, and arrived around 8:00–8:30 a.m. — only to be told there were no tickets left. The entire bus agreed — we’d been fooled. Everyone thought we had a proper guided visit, not just a transfer.And what did we get for €37 each?👉 Just a bus ride, nothing more.👉 No entry, no guide, no assistance.👉 Told to wait until 6:45 p.m. for the return bus — that’s over 10 hours doing absolutely nothing — unless we paid extra for a train back to Krakow.The guide couldn’t care less. No empathy, no help, no responsibility — just “Too bad.”And if you’re “lucky” enough to get a free last-minute ticket yourself? They don’t even compensate you by giving the audio guide or the promised booklet included in the tour. Nothing at all.We came all the way to visit Auschwitz — and ended up standing in front of it, unable to enter, watching others go in. It was humiliating. There are buses for under €5, yet we paid €37 just to be stranded in front of one of the most meaningful historical sites in Europe.Do NOT book with Krakow Direct.They mislead customers, offer no real service, and show zero respect for visitors. A complete scam and an absolute disgrace.
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We are a company, that specializes in airport transfers and tour services in area of Krakow. We offer tours to most attractive places for international clients.
