Review Time
I booked a tour to Auschwitz through this service on a travel platform and am very disappointed due to the misleading description. Although they advertised a "tour," the service only included transportation. After spending a significant amount of money, we were unable to secure tickets, and they refused to issue a refund! Charging 37 pounds solely for transport to Auschwitz and back, without access to the museum, feels like a scam. The guides were inactive while we waited and waited, only to find out we couldn't enter. If you're planning to visit Auschwitz, it's better to take the train there on your own early in the morning. Your chances of getting in might be higher, and you'll pay much less.
We arranged a one-day trip to Auschwitz Birkenau and the Salt Mines through a service. Initially, everything seemed clear. However, the driver arrived an hour late and informed us that we were only booked for the Salt Mines tour. We had traveled to Krakow mainly to see Auschwitz, which made this experience extremely frustrating.
We booked through Krakow direct, called 1 day trip to Auschwitz Birkenau and Salt mines. We felt this is absolutely clear. However when the driver arrived 1 hour late. We were told we were only booked on the Salt Mines tour. We travelled to Krakow, primarily to visit Auschwitz. Completely misleading .
I read a few reviews on here and got a bit spooked out! So I called them and they were great!Soothed my nerves straight away and gave me detailed guidance on my trip to auswitz Was picked up and dropped off at my hotelSkipped the Q!English speaking guide who was very pleasant Excellent day!
AVOID AVOID AVOID!!!!!!!!Krakow Direct are a group of misleading scammers. The front page on get your guide.com advertising ticket and queue jump tickets. For only our driver to question whether we did have tickets. We rang up KrakowDirect, the lady on the line was dismissive and hung up on us without giving a clear explanation. The whole advertisement is misleading and downright a scam.Only once you have paid for your tickets will it show “Without Entry Ticket”. In the drop down menus of additional information, it explains the tour - that you will have a guide, queue jump and the duration of the trip is 7 hours. All to lead you into believing you are booking a ticket. There is only one sentence that explains where tickets are not included.Under what’s not included? Only food & drink unavailable. No mention of no admission ticket.All in all it is a tourist trap. AVOID!- only redeeming factor was our driver to and from
I booked a tour to Auschwitz with this company on TripAdvisor and am extremely disappointed because of the misleading title.Despite claiming to provide a "tour," the company only provided transportationand after paying so much money, we were not able to secure tickets. And they refused to refund us! Charging 37 pounds just for transport to Auschwitz and back, without even getting us into the museum, is simply a ripoff. The guides were just standing around doing nothing as we queued and queued just to realise we couldn't get in. If you want to visit Auschwitz, you're better off taking the train there on your own in the early morning. Maybe your chances of getting in will be higher, and you only pay a fraction of the price
Scam!!!!Travelled to Poland after booking our tour to Auschwitz with this company! Only reason to visit Poland was this tour. Booked, paid and confirmed a month in advance only to find out upon arrival in Poland this company had not booked our tickets at all. Was made to queue for 3 hours to not gain entry to Auschwitz. Paid €336.00 for pick up, no queues!!!Extremely frustrating and disappointing!!!After several phone calls to the office and emails we still have no response or communication from this company. After looking into this and speaking with the lovely locals of Poland, this happens again and again via this company.Avoid this company at all costs.Plus the taxi fares are more than double you’d pay from any other local company including uber.
I booked private transfer for just the 3 off us, from my accommodation at 7am. The previous evening I was emailed to say pick up had changed to 5am with no explanation as to why. I eventually managed to find a contact number and spoke to someone who more or less said it's the only slot now available, take it or leave it. Obviously I had to accept it but then I ended up being picked up by minibus and taken to a large coach. This is not what I paid for. I am trying to get confirmation from Krakow Direct that I booked private transfer but this is not forthcoming. I spoke to someone on the tour and they had also had a similar experience but we're picked up at 4am and then had to sit on the coach for nearly 2 hours and wait for Auschwitz to open! Apparently, (according to an open and honest tour guide), the reason you have to get there early is because at the point of arrival, although you have technically paid for it, you don't actually have a ticket. Auschwitz only allow so many bulk coach tours in one day, hence getting there early doors means your guide is guaranteed to get your tickets. There's a feeling of something underhand here and I would take the advice offered by this guide, which was book direct with Auschwitz yourself and arrange an Uber. Don't worry about having a guide, there's plenty of detailed information and signposts to guide you through at your own pace.Basically - avoid this company when booking a tour.
Absolutely outrageous experience with Krakow Direct through GetYourGuide.We booked a tour to Auschwitz thinking we had real skip-the-line tickets — exactly as advertised. Then, only the day before, they suddenly informed us that tickets were “not guaranteed”.We showed up at 6:30 a.m., left early, and arrived around 8:00–8:30 a.m. — only to be told there were no tickets left. The entire bus agreed — we’d been fooled. Everyone thought we had a proper guided visit, not just a transfer.And what did we get for €37 each?👉 Just a bus ride, nothing more.👉 No entry, no guide, no assistance.👉 Told to wait until 6:45 p.m. for the return bus — that’s over 10 hours doing absolutely nothing — unless we paid extra for a train back to Krakow.The guide couldn’t care less. No empathy, no help, no responsibility — just “Too bad.”And if you’re “lucky” enough to get a free last-minute ticket yourself? They don’t even compensate you by giving the audio guide or the promised booklet included in the tour. Nothing at all.We came all the way to visit Auschwitz — and ended up standing in front of it, unable to enter, watching others go in. It was humiliating. There are buses for under €5, yet we paid €37 just to be stranded in front of one of the most meaningful historical sites in Europe.Do NOT book with Krakow Direct.They mislead customers, offer no real service, and show zero respect for visitors. A complete scam and an absolute disgrace.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a company, that specializes in airport transfers and tour services in area of Krakow. We offer tours to most attractive places for international clients.
volunteerworld.com
junova.ai
jacksflightclub.com
plusholiday.co.uk
holidayinn.com
lastminute.co.il
almadinahtravels.com
www.mauiactivities.com
mybucketlistevents.com
placement-international.com
