Very disappointing customer service. The item sent to us was defective. Under the Consumer Rights Act 2015, customers are entitled to a repair, replacement, or refund for faulty goods. Instead of offering a proper replacement or refund, the company offered a £20 voucher to spend with them in the future, which is completely unacceptable.
I expect a full replacement or refund as required by UK consumer law. If this is not resolved promptly, I will consider taking further action.
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