Ticket ID: 13258977. I am writing to express my dissatisfaction with the customer care representatives' behavior during my recent interactions. I have reached out multiple times, but the responses have been rude and unprofessional. I made my payment along with a penalty, yet I received a message stating my penalty would be refunded. When I sought an update, I was met with vague responses and no follow-up. I urge you to address this matter promptly and ensure better treatment for customers.
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