I am writing to share my dissatisfaction with the conduct of the customer support team during my recent interactions. Despite reaching out multiple times, the representatives were quite rude and made me feel as though I was at fault, which I found very unprofessional. I have already settled the payment along with the penalty, and shortly after, I received a message indicating that my penalty amount would be refunded. However, when I called for an update, I was only told, “We are working on it, we will get back to you,” yet I have not received any substantial response since then. I urge you to address this matter promptly and process my penalty refund as soon as possible. Additionally, I hope you will take appropriate measures regarding the behavior of the support team to improve the customer experience. I await your swift response.
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