I made an order online for the collection of an assorted 24 pack of donuts. These were to be collected from kiosk K1 in reading oracle shopping centre for between 9.30am and 12.30 pm today (26/02/2026) The order was placed on the 24th and I received a confirmation email the same day and a reminder email yesterday 25th. Despite this when I went to collect my order within the alloted time slot there was no order ready, and no record of my order at the kiosk. The team member there was absolutely lovely and so apologetic. There was poor Internet connection at the site so she was unable to even log on to confirm my order, and she called the other store in the oracle to see if it had gone there. It had not. I found this very disappointing as it is my daughter's birthday, which is what the donuts were purchased for instead of a cake, at her request. A £32 order that wasn't even sent to the store even though it had been paid for and confirmed, also the blueberry bubble donuts that are supposed to be in the assortment, they are listed in the flavours included,have not been sold in over 8 months I was told. This was my first time ordering so it was pretty disappointing to say the least
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