The customer service for this bank is a complete mess. The only way to address a frozen account is through in-app chat, which takes three working days for a response, and their phone lines are disconnected from the chat. For other banks, unfreezing an account is simple. This company's incompetence has resulted in blocked salary, rent, and credit card payments, negatively impacting my credit rating. Complaints take eight weeks to process. A complete disaster—avoid this bank!
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Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. With the tools and services that secure our customers' financial well-being. Like interest on current account balances, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.
By providing the security of a high-street bank combined with the flexibility and intuitive customer service of a FinTech, we're offering customers the best of both worlds.See more
