Review Time
If you want a bank with remarkable customer service, I strongly recommend this one. Switching means you won't have to wait on hold for long if you need help, unlike other banks. Everything is clear-cut, and you won't feel confused. Plus, 24/7 online support is a huge bonus.
The customer service for this bank is a complete mess. The only way to address a frozen account is through in-app chat, which takes three working days for a response, and their phone lines are disconnected from the chat. For other banks, unfreezing an account is simple. This company's incompetence has resulted in blocked salary, rent, and credit card payments, negatively impacting my credit rating. Complaints take eight weeks to process. A complete disaster—avoid this bank!
I held an account with this bank for over three years and found them to be much more invasive regarding my transactions compared to other banks. Recently, they informed me that my account would be closed without providing a clear reason. They asked for bank details to transfer the closing balance and a statement, which I provided, but I see no reason to give them a statement. They are currently holding just under £40 of my funds.
I understand the need for security, but blocking a transaction to a known account while also disabling the app is unacceptable. Support took two hours to respond with vague updates, closing the conversation without resolution. After multiple attempts, my account remains blocked after five hours! This is unacceptable.
If you're searching for a bank that offers outstanding customer service, I highly recommend this one. Switching to them means you won't be stuck on hold for long if you need to talk to someone, unlike other banks. Everything is user-friendly, and you won't feel lost. Support is available online 24/7.
With just four days until Christmas, my account and a family member's account are still frozen without any explanation. I completed a 'selfie' ID check two months ago, and there's been no follow-up. I'm extremely disappointed and hope this bank fails. Withdraw your funds while you still can!
I'm really frustrated that I've been locked out of my account for a week because of a number change. It's Christmas today, and I have funds in that account but still can't access it. I've emailed for five days straight and was asked to provide ID, which I did! Yet, there's been no progress. Please resolve my account!
It's early days, but managing everything seems very straightforward. I appreciate being notified of each debit and credit. My interactions with customer service have been pleasant and professional. The pots feature is a great addition, and I like the clear interest rate that pays monthly.
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Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. With the tools and services that secure our customers' financial well-being. Like interest on current account balances, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.
By providing the security of a high-street bank combined with the flexibility and intuitive customer service of a FinTech, we're offering customers the best of both worlds.See more
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