In April, I ordered perfumes and some facial care from Kruidvat.First of all, it took 4 days to pack and deliver order, but that's ok. Second, one of perfumes was delivered with cap that don't match. So I wonder if that's the mistake of Kruidvat or supplier, because cap of bottle, though from the same brand, wasn't holding at all and was too bid for spray neck. I can't believe that French perfumeries do this regularly. So it was absolutely definitely big miss of Kruidvat - you could have heard noise in packaging not even opening it. This is not normal. I don't know where do they buy bottles which caps don't match necks.Another thing about their points and customer service. Totally unaccessible and irrespective. I didn't receive any points at all though on two occasions they should have been added. Customer service is still silent about their miss. And control of delivery order on their site in customer account is just wasting of time because nothing happens and nobody cares about updating it or showing to you where's your order and how is it processed. They just don't care about you and your money.
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Kruidvat biedt een uitgebreid, voordelig en gevarieerd aanbod health & beautyartikelen. Daarnaast een verrassend assortiment branchevreemde producten, zoals foto's & fotoboeken, speelgoed en decoratieve artikelen voor in en om het huis. Ons bedrijf heeft meer dan 1.000 winkels en meer dan 15.000 medewerkers die elke dag weer het beste uit zichzelf halen om ons motto waar te maken: Steeds verrassend, altijd voordelig.See more
