kruidvat.nl

Frustratingly unwilling to provide up-to-standard customer service

For some reason, when making my last order, they automatically selected an address where I have not lived for more than 5 years. I saw it as soon as the order went through, before it was even processed, but was told that there was no way to update to the correct address. Then things got worse.I have spent the past 5 days trying to track down what happened to this package. Thankfully, some helpful neighbors at the old address told me it was sent back. So I called Kruidvat, and they didn't even bother to take my order number to double-check. They said I have to wait two weeks, and if I don't hear anything or receive my money back then, *maybe* someone will help me.None of this is remotely acceptable. This is far, far below the standard of every other website of this type in Europe I have ever dealt with.The second star is only because the woman on the phone was polite, and it's not her fault. But Kruidvat needs to very seriously reevaluate their policies and bring them in line with the modern standards provided by their competitors.One more headache like this, and I will go back to Etos. Paying a few cents more for certain items is worth the guarantee that I will receive those items or be helped when something goes wrong.***EDIT: Response to Kruidvat's BS copy-paste response: I STARTED by contacting your customer service. This empty copy-paste "make the bad score go away without actually doing anything" response made me lower my score another star. I am seriously done with Kruidvat (spent a bunch of money at Etos yesterday instead).

Date of experience: Dec 17, 2019