kruidvat.nl

I will never buy tickets from Kruidvat!

Thank you for giving me to share my terrible experience with Kruidvat. I said to the clerk, "Please give me two zoo tickets." But she gave me was two train tickets, and she said that she can not change anymore and she can not even my money back. I claimed this to the customer service. She replied me that they checked the recorded image and they had confirmed that I had pointed out the train tickets. I had no idea what she was talking about though, I tried to recall that moment. I guess I pointed out to what she had in her hand, because I had no daubt at all that she had zoo tickets because I surely said to her "zoo tickets". But It can be happen when my eye sight is not so good and she did not show me clearly so I pointed out that.But anyway in the first place I surely said only one time "two zoo tickets please", now she insists that I said THREE TIMES 'train tickets.' This is so ridiculous! How I can say three times this words when I have not even single one of this in my head? So I asked her If they have audio record for this conversation. Of cause they do not have such a damaging evidence for them, and they have only favourable one for them to blame a customer for their failure. I have noticed by reading the other persons reviews below that this should be the culture of this company.They never think of possibility of their faults instead they are very eager to find customers faults.Apart from this, I also do not understand the selling system of tickets with Kruidvat. Once they issued that, why they can not cancel and no money back anymore? This incident between me and the kruidvat clerk was caused by just simple human mistake.I guess that when I said "zoo tickets", the clerk did not hear "Zoo" part and heard only 'Tickets ' part. I think she associated it with train ticket by herself when she heard it. I was not going to blame for that, it can be happen and I just wanted to change them to the zoo tickets that I really wanted.If its really impossible to cancel the tickets once they issued, why Krudvat do not train the clerk well? They could have trained them well to make them sure what the customer wants and what they are going to sell. Because this kind of small miscommunication can be easily happen in such a messy store.Now what should I do with these unwanted two train tickets? It is going to be completely wasted and moreover we had to give up going to the zoo.Because this incident was too bad, I will avoid to buying things at Kruidvat as possible.On top of which I have learned that I should NEVER buy tickets from Kruidvat, train or zoo whatever!

Date of experience: Mar 13, 2019