I am extremely disappointed with my experience with this company. I placed my order in November for items that were meant to be Christmas gifts, assuming they would arrive in time (even accounting for the preorder disclaimer).
Despite reaching out multiple times, my order was never shipped, and communication was poor and unhelpful. Weeks went by with no resolution, leaving me without the items or clear answers.
The lack of accountability and failure to fulfill the order in a reasonable timeframe is unacceptable. I ultimately had to request a refund and escalate the issue due to the lack of response.
This was my first and will be my last time ordering from this company. I would not recommend them to others, especially if timing matters.
Check reviews and their status with the BBB before ordering!!
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