I ordered a replacement key on August 20. One month later I asked for an update on the order. I received a response that the key would be sent the following week. No Key. Three more requests for status have gone unanswered. It is now 2 months since my order and no key, no update. Irresponsible customer service. (Conf. #: 1755693838510)Update: After posting this review on Trustpilot, I was finally contacted by Kryptonite, and they quickly sent me a replacement key and apologized for the delay. They also committed to refund my original payment, but I do not see that they followed through on this.In any case, I appreciate that Trustpilot provided a platform for getting this matter resolved.New Update: Kryptonite did credit me as promised. I missed it upon review of my statement. Thanks for the follow-through.
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50 years ago, Kryptonite began with a mission. While much has changed in bicycling, and bicycle security, our objective remains the same, we are here to empower you to protect what you value.
Through constant innovation, expert guidance, and our never-ending commitment, Kryptonite will continue to pursue our passion and do everything we can to ensure you can go where you want, when you want by offering smart, serious security solutions.See more
