Review Time
I have bought Kryptonite locks for a long time now and recommend them. However, this review is based on my contacting Kryptonite customer support over a failed lock. After sending them a message including the required photos, I was contacted next day by Oleh, Customer Services. After checking I had tried possible solutions, he arranged a replacement. It arrived from the USA to here in the UK in four days, less than a week from me raising the warranty issue.
This is absolutely the best 5* customer service I could expect and fully justifies both my own purchases and the recommendations I've made to many other cyclists.
When I wrote to Kryptonite about small problem with my lock, I was hoping they could sell me a replacement part. Not only did they reply quickly and helpfully, but they offered to send me an entirely new lock, free of charge! I did not expect this, and it surpassed all my expectations.I've had bad experiences with other companies who wiggled their way out of warranty coverage. But this was NOT the case with Kryptonite. What a great experience! What a super company. (I would also recommend their instructional videos - which are very clear).
I have bought Kryptonite locks for a long time now and recommend them. However, this review is based on my contacting Kryptonite customer support over a failed lock. After sending them a message including the required photos, I was contacted next day by Oleh, Customer Services. After checking I had tried possible solutions, he arranged a replacement. It arrived from the USA to here in the UK in four days, less than a week from me raising the warranty issue. This is absolutely the best 5* customer service I could expect and fully justifies both my own purchases and the recommendations I've made to many other cyclists.
Kryptonite support genuinely went above and beyond for me — they reviewed my case, explained the ATPO requirements clearly, provided the bill I needed for registration, and even arranged a replacement chain so I could register properly. Oleh in particular was incredibly helpful: responsive, patient, and very cooperative throughout the whole process, and he made a stressful situation much easier to deal with.
I just received the mini u lock w/key safe. THERE IS NO INSTRUCTION OR VIDEO ANYWHERE, NOT EVEN ON YOUTUBE. There's no discernable place to open it; there's no way to find where the keyhole goes if you cannot even open it. THIS IS STUPID. It's the 21st century and Kryptonite can't get a how-to video for each of their locks? THEY SURE HAVE ENOUGH MONEY!@
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50 years ago, Kryptonite began with a mission. While much has changed in bicycling, and bicycle security, our objective remains the same, we are here to empower you to protect what you value.
Through constant innovation, expert guidance, and our never-ending commitment, Kryptonite will continue to pursue our passion and do everything we can to ensure you can go where you want, when you want by offering smart, serious security solutions.See more
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