My name is Richard, owner of A Plus Carpet Repairs. I have partnered with KSL for several years and, until recently, viewed our relationship as a cornerstone of my business growth. However, recent actions by your team have jeopardized everything I have spent years building.Specifically, I am addressing the removal of my hard-earned customer reviews. These testimonials represent years of quality service, and seeing them deleted without recourse is unacceptable. My current account representative, Kazan, has been unable to offer any solutions beyond quoting policy, showing a lack of the creative problem-solving I expect from a professional partner. Furthermore, communication has been unprofessional; I have dealt with unreturned calls and representatives prioritizing personal errands during business hours.I am deeply disappointed in the current direction of KSL’s customer service. I am looking for a resolution regarding my lost reviews and a higher standard of accountability moving forward.Regards,RichardA Plus Carpet Repairs
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