Disappointed with Customer Support and PolicyVery dismissive and rude customer service assistance “Benjamin”I reached out to Ksubi regarding an item I purchased at full price, only to see it restocked and discounted just a couple of days later. I inquired about a price adjustment or even a store credit as a gesture of goodwill. Initially, Molly from customer service seemed willing to help and asked for my order details to look into it — which gave me hope that Ksubi valued their customers.However, Benjamin intervened, later responded and shut it down entirely, stating “once again, Ksubi does not conduct price adjustments”. The tone of his message came across as cold, dismissive, and robotic — with no attempt at empathy or resolution. Using the phrase “once again” felt passive-aggressive and unnecessary, especially when I was simply trying to have a fair conversation.Benjamin’s handling of the situation lacked basic customer service skills — no acknowledgment of the issue, no flexibility, and certainly no effort to retain me as a customer. I’m extremely unhappy with how he handled the matter, especially after Molly showed an initial willingness to support.This experience has left a bad taste, and I’ll be reconsidering future purchases from Ksubi. Premium brands should deliver premium service — not hide behind rigid policies and impersonal replies.Poor customer service
Claim your business profile now and gain access to all features and respond to customer reviews.
