Review Time
Ordered jeans on sale, tried them on obviously didn't fit. So wanted to send them back but obviously I didn't know you can't send, back, or exchange sale items. To me I think this company are a literal scam oh and to charge £15 for delivery🤣 like seriously... SCAMMERS
Ordered jeans on sale, tried them on obviously didn't fit. So wanted to send them back but obviously I didn't know you can't send, back, or exchange sale items. To me I think this company are a literal scam oh and to charge £15 for delivery🤣 like seriously... SCAMMERS
Adding to the long list of bad reviews. I wish I had read the reviews before purchasing. I am normally a Size 28 in jeans, after checking the size chart I purchased a Size 27 and they are too big!! I need a Size 26 which is inconsistent with the size jeans I normally purchase. After contacting customer service for what I thought was a routine exchange request, I was told they do not exchange on sale items? I paid $150 for these jeans on sale and I cannot wear them. As others have mentioned, I can understand not issuing a refund but an exchange?? I offered to pay for postage or go to the Roseberry head office but no use. I have never come across anything like this before. It is truly disgusting service. It doesn't make any sense? I feel like I've been scammed! First time customer, never again!! I have contacted ACL.
First purchasing from this site. Read the sizing guidelines and purchased a sale Jean from their website. Asked if I could exchange next size up and was refused. I can understand no refunds but can’t understand why I can’t exchange for same item but different size. Will not be shopping from their website any longer.
It Seems like we all have the same issue horrible customer service and response time.you would think since they carry Ksubi in luxury retail stores like Nordstrom and Bloomingdale’s they would be more accommodating but not the case and you can only contact by email .i ordered two items almost a month ago still haven’t received any confirmation it was shipped. I emailed twice in two weeks still no response.i have spent over 1k with them in last 3 months i will never buy from the site again
Scammed by this company - I bought a gift voucher and they never sent nor refunded my money, been almost 2 months and I’ve had to lodge a case with my bank. Customer service non existent and they never respond to emails. Do not recommended them at all
I hate sounding like a Karen but this is super annoying. I purchased a pair of Ksubi jeans that are unwearable due to what appears to be faulty denim. Beyond the original “wanted” rips, random “unwanted” rips developed in the crutch, somewhat amusing at first but became embarrassing and awkward after two wears and no washes. These things happen but after four emails to customer support with photos and a reasonable request for assistance, I have not received a single response. No acknowledgement, no help — nothing.It’s pretty bad. I know they monitor the inbox because they responded a previous to shipping query. #ghosted
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