Customer service is the WORST I have ever encountered. They take FOREVER to respond to emails. I had ordered over $500 worth of merchandise and received an order that DID NOT belong to me. After emailing they responded asking for photos so I sent them right away. Then no reply, so I emailed again asking for status, again no reply, finally after 2 days of emailing I get a response telling me I have to print a label and contact DHL to pick it up and once they receive the returned items they will ship my actual order out. A week passed after returning the incorrect items I still had no confirmation from them of the receipt of the items or when I will be receiving my actual order. So I emailed again, finally got a response telling me one of the items I ordered is now OUT OF STOCK and if I want a refund for that item or if I want to cancel the rest of the items as well. Who does that! When instead MY ITEMS should have been shipped right away after my initial contact with telling the I received the wrong order instead of just waiting for me to reach out several times. Now I'm worried if I will get refunded properly. VERY POOR CUSTOMER SERVICE!
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