ordered from a company in uk and they used kuehne + nagel to ship the items to me. First off they were supposed to pick up the parcel on then tuesday and didnt pick it up until 2 days later the thursday then i was told that it had gone straight to the port to be deliver to me as soon as possible. the following day (friday) nothing had been updated on my tracking so i phoned again to see what was happening to be told my items were being held in the uk and werent due to go out until the monday or the tuesday and they were going to see what they could do to get the shipment to me quicker they said they would call me back and never did. monday morning came i tracked the shipment and it said it was dispacthed on the sunday due to arrive to dublin when i called to ask to pay the duties as they stated on the friday they wouldnt be able to deliver the items until they recived the duties payment they said they would be in touch with an invoice via email throughout the day and also that the shipment should be with me tuesday as it was to arrive with them taht morning . i rang again at 4 o clock as i hadnt got an email to see what was happening and the guy on the phone told me that it would be wedenday that they would be delivered and i now didnt have to pay the duties upfront and that i will get a conformation email on tuesday to say the time on wedendsay. tuesfay afternoon came and still no email so i called again (as it state i need someone to be able to help unload the items upon deliver) to see what time the delivery would be wedensday and they said the would call me back. they didnt call back they emailed to say that my package missed there sailing that it was supposed to be on on tuesday morning so now delivery would be thursday. WHAT HAPPENED TO MY DELIVERY BEING IN DUBLIN ON THE MONDAY MORNING. today is wedensday i have recieved no update on my tracking to say my items has came into dublin and when i phone the person on the phone said can i just put you on hold and then hung up on me. PLEASE DO NOT USE THIS COMPANY IF YOU NEED THE ITEMS IN A RUSH. i cant open my business until i recieve this shipment and now i have had to close it for an extra week, let alone canceling clients and messing people around that needs to fit these items for me.
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.