A firm of debt collectors contacted us to chase money on behalf of Kuehne & Nagel. We had never received the invoice and knew nothing about it. After much carry on and a lot of my time, we found out that they had incorrectly typed our email address when they sent the invoice. They claim to have chased us for this outstanding debt but didn't bother to pick up the phone and call us. They must have received error messages because the email doesn't exist, but they ignored those and referred us to a debt collection agency instead. So now we have to pay their fees to. I am angry. If this affects our credit rating there will be serious consequences.
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.