We sent a perishable pallet cargo with documents. At first they gave us an AWB that was not in the tracking system. After complain, they informed that the pallet has enter the USA without AWB or Manifest and to 'ask a search' in the AFKLM warehouse. Which we did. The pallet was not to be found. They made a fake declaration, to have an AWB on a random flight to the same destination, in order to 'help us' to find the said pallet. It was not to be found. Then they offered to rebook a flight correctly done. The AWB was fine, but the pallet could not leave. 2 weeks for perishable. Worst nightmare, and totally unprofessional. Hopefully their direction will compensate for this mess. As an add-on, they promised to return the pallet after 2 weeks, informed that it would be delivered next day saturday, then it will be finally delivered monday. The entire story takes 5 pages at least, it is insanity over unprofessional acts.
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.