Recently I did a shipment from India to the UK with kuehne + Nagel. I had the worst experience with the service and communication . I lost £9600 for the LCL consignment. I spoke with the team before the shipment and they said that they will take care of the clearance procedure .I have given all the documents what they have asked for . But they haven't given the proper instruction and guidance regarding some important documents . So my consignment stuck in the port for almost 2 months and they charged me £9600 as demurrage and storage cost. I felt that this team doesn't have enough knowledge about the about the clearance procedure and at the end of the day they put all the burden on the customer's head .It was a wrong decision that I have chosen this company for my shipment . I expected a well standard of service but my experience was exactly opposite .So please don't choose this company for any shipment for heaven's sake.
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.