Here's my nightmare experience with K+N.I sent a television from France to Italy on April 2022 using the Eurosender.com service who rely on K+N to carry out the expedition.2 weeks after the shipment no news from them so I decided to call directly K+N Italy and they told me there was a delay, but the package was in Verona and ready to arrive at destination. One week after still no news and I called again: another delay. Another week after, same story: another delay. At the 4th call they finally admitted they lost the package and they were looking for it. They said: "we will start an internal investigation".One month later (2 month after the shipment) I contact Eurosender.com to ask if the investigation from K+N was over because after 2 months even the most incompentent people should realize if they lost a big package or not. The answer: we have just been informed from K+N France just realized that they cannot find the package so we will open a claim for you which can take up to 2 months starting from now but usually it takes no more than 1 month. Here I want to highlight the efficient communication between K+N France and K+N Italy (sarcasm).We are at middle of June 2022, 1 month after the claim: still no news of course. Meanwhile, I bought another television.Middle/end of July 2022, exactly 2 months and 1 week after the claim: no news but this time I threatened them to go legal. That was the magic formula, indeed the day after they magically approved the claim and the reimbursement.The reimbursement proposed: 666€ for a 1000€ tv in perfect condition and only 1 year old. Luckily I did the insurance up to 1000 € otherwise the reimbursement would have been only 177 € . And obviously no reimbursement for the shipping cost of 242 €.So in the end I lost 1242 € and got reimbursed (not yet) of 666 € after 4 months of claims from my side and continuous delays from their side.Everything I said is fully documented.I hope my review will be useful to other people to convince them to avoid this company because if meritocracy exists in this world, then K+N would have 0 customers.
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.