Absolutely horrendous experience. I was not aware my package was being delivered in wooden crates, and that the delivery was to the building door, not the apartment. This is all understandable.However, the delivery driver refused to even deliver the crates to the building door, because there was a row of motorcycles in front of the building. He wanted to leave the crates on the road, blocking the parked motorcycles and eventually traffic. In normal circumstances I would have helped my husband carry the crates through the motorcycles (there was more than enough space), but I am pregnant, so my husband asked the driver to help. He said he would help if we sign for the delivery first. We did not trust him so said we would do it after he helped us. He then acted as if he was going to help us and asked me to open the building door, where I had already moved one of the smaller crates in. He proceeded to TAKE BACK the smaller crate, loaded them all on a pallet mover and took them back to his truck. I called the delivery company and after going back and forth with my limited French, they sided with the driver, and told me I either accept the crates as the delivery driver intended to deliver it (aka on the ROAD) or I refuse the package. Sure it was made all the more difficult because my husband do not speak French, which is our fault, but this is a company that is in the business of DELIVERING THINGS. Surely they know how to deliver crates and packages to the many streets of Paris? Including those that have vehicles parked on the streets? I have had limited positive delivery experiences here in Paris, but this is by far the worst (even worse than the time we had an IKEA delivery driver block traffic and get into a fight with a woman trying to pass — he ended up kicking her car and the police had to come!! Worse than that experience!).
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.