Kuehne and Nagel were employed by Beliani.fr from whom I ordered a bed. Beliani told us the bed was collected by K+N (Kuehne and Nagel) and it would be delivered within a week. Two or three weeks passed and there was no delivery. When we inquired at Beliani where the bed is they told us to contact K+N, we did that and they said they would come back to us. They never did, but they sent an email to say the bed is with their sub contractor delivery firm in a village 20 kms away from us. We called that subcontractor but the number was no longer valid. We called K+N they gave us another number to call which didn't exist, and again we called them they gave us a different number. My husband and I drove to that sub contractor, address given on google, but the premises were shut for good, no business was operating from there. When we called K+N they fobbed us off with another excuse, one being that the bed is near Annecy, some 400 km away from us. We called Beliani and said to them that we are cancelling the order with them. That is when things started happening and we received our bed. The experience of dealing with K+N was something never to be repeated again. We don't understand why sellers employ this time wasting transport company.
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.