I’ve been a customer for about 3 years now. They cancelled our cargo during the busiest time of the year. The customer service people although friendly will only tell you what you want to hear and give you false hope, but when you need them the most they will fail you and will blame it on everything but their incompetence. They will also give you a run around to avoid taking responsibility. Out of blue, they switched our rep only for the new rep to continue feeding lies and leave us with no other options. I’ve never felt so let down by another business and I strongly recommend others not to make the same mistake. The people in charge were Sandra Ardila and Edna Villalobos. Neither one of them had the decency to even apologize for ruining our business a week before the busiest holiday of the year. The friendly rep was Maria Camila Pablon however even Camila is hard to get an answer from and would just keep on feeding us lies after lies although I suspect they came from her bosses. The new rep given was Ana Mari. To top it off I prepaid not only them but also vendors who couldn’t ship any flowers and just left them in cold rooms in Colombia. Based on the experience I don’t even wanna ask for a refund anymore, or communicate with these people in general. I just want others not to have to go through what they put us through.
Claim your business profile now and gain access to all features and respond to customer reviews.
With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.