Kuehne + Nagel is not living up to its own Code of Conduct. We are a small company that used KN for our shipment from Taiwan. KN did not file the ISF within the required time, resulting in a $1,000 Liquidated Damages fine by U.S. Customs in Norfolk, VA that we paid to prevent a severe late penalty. We, as customers of KN had no involvement or responsibility with the ISF filing and paid Customs Clearance and fees in amount of $1,110.16 to KN as well as a specific ISF filing fee of $15. This fine has placed a severe burden on our small company. We request that the multi-billion dollar KN company live up to its Code of Conduct, do the right thing and reimburse us for the $!,000 Customs fine due to late filing by KN of the ISF.We are now into 2020 and still no reimbursement for the serious error made by Kuehne + Nagel resulting in a Customs Liquidated Damages fine for late filing of the ISF. This filing allows the US government to review what is being shipped to the US before it is shipped. This is a safety issue that all shippers are aware of but that K + N violated on our shipment. Think twice before using K + N for your ocean shipping needs because they are careless in the procedures and apparently could care less about their customers.
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.