I ordered from a company in the UK, and they chose a shipping service that was incredibly unreliable. Initially, they were supposed to pick up my parcel on Tuesday, but it was not collected until Thursday. I was then informed that it would go directly to the port for prompt delivery. However, by Friday, there were no updates on my tracking. When I called, I learned that my items were still in the UK and wouldn’t be shipped until Monday or Tuesday. They promised to call me back but never did. On Monday, I tracked the shipment and saw it was dispatched on Sunday, with an expected arrival in Dublin. When I inquired about paying the duties, they said they would send an invoice via email and that I would receive the shipment on Tuesday. By 4 PM, I still hadn’t received an email, so I called again. The representative informed me that delivery would now be on Wednesday and that I didn’t need to pay duties upfront. Tuesday afternoon came, and I still had no email confirming the delivery time. I called again for updates and was told they would call me back, but instead, I received an email stating my package had missed its sailing and would now arrive on Thursday. I am frustrated because I was told my delivery would be in Dublin by Monday morning. Today is Wednesday, and I have no tracking updates. When I called for assistance, the representative put me on hold and then hung up. I strongly advise against using this service if you need items urgently. I cannot open my business until I receive this shipment, which has caused me to close for an extra week and cancel client appointments.
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.