Appears to be a luxury store with 5-star service from the outside, but once they have your money, it’s a completely different story. I spent over £1,000 in-store on two jumpers and a pair of socks. When I got the socks home, I found a hole in them.I contacted the store manager, and she told me they don’t do refunds on faulty items! These socks cost £100 — and they came with a hole in them!I’ve spent just over £2,000 at the Marylebone store in the past six weeks, but after this experience, I’ll be taking my business elsewhere and telling everyone I know to do the same. Outrageous behaviour from what can only be described as rip-off merchants. You have no place in the luxury market
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