Review Time
We have shopped a few pieces from the Pierre Charron boutique but I noticed that one bandana was missing once I got back home. I directly emailed the customer service. They were highly cooperative and helpful, they got back to each of my e-mails right away and the result is that they provided me the missing bandana in store once I got there. Thanks for all the team Kujten
We have shopped a few pieces from the Pierre Charron boutique but I noticed that one bandana was missing once I got back home. I directly emailed the customer service. They were highly cooperative and helpful, they got back to each of my e-mails right away and the result is that they provided me the missing bandana in store once I got there. Thanks for all the team Kujten
My recent experience with Kujten was a true reflection of what refined customer care should be.I wished to exchange a cashmere sweater I had purchased; however, the 14-day exchange period had already passed, and I had unfortunately lost my receipt. Despite this, the team responded with remarkable understanding and discretion. They not only agreed to assist me beyond the stated timeframe, but also took the initiative to retrieve my proof of purchase using the transaction date.What made the experience particularly distinguished was that the entire exchange was managed online, yet every interaction retained a personal, attentive, and seamless quality. At no point did the process feel impersonal or procedural; rather, it was handled with genuine care and quiet efficiency.The exchange was completed gracefully, and the professionalism demonstrated throughout speaks volumes about the brand’s standards. In a time when attentive service is not always a given, this experience felt especially considered.My sincere thanks to the Kujten team for their elegance, responsiveness, and unwavering commitment to excellence.
I made a payment which included tax and on arrival had to pay extra taxes. I wrote to customer service but unfortunately I am being ignored. I am very disappointed. I bought 3 scarves and I love the product, so sad when customer service is not important.
Appears to be a luxury store with 5-star service from the outside, but once they have your money, it’s a completely different story. I spent over £1,000 in-store on two jumpers and a pair of socks. When I got the socks home, I found a hole in them.I contacted the store manager, and she told me they don’t do refunds on faulty items! These socks cost £100 — and they came with a hole in them!I’ve spent just over £2,000 at the Marylebone store in the past six weeks, but after this experience, I’ll be taking my business elsewhere and telling everyone I know to do the same. Outrageous behaviour from what can only be described as rip-off merchants. You have no place in the luxury market
Cost of returns was not advertised, They initially imposed a return cost of €41, in addition to a delivery charge of €15. This is completely unreasonable and out of keeping with other retailers. Customer service responded promptly and reduced the charge to €15, but I’d still have qualms about ordering again. Many high end companies don’t charge for delivery over a certain price, and offer free returns. If they charge this much for delivery, it usually covers the return. That’s expected, as it costs less to sell online.The saga continues: having refunded the excess postage, the refund for item I have just received effectively deducted the same amount (€41.30) on top of an additional €15 for return shipping costs. The item cost €265 (plus delivery). I have been refunded a total of €208.70, instead of €250. It does not look as if the company is properly set up for e-commerce. It's beyond annoying to have to repeatedly email to sort things out.
I was very disappointed with my experience ordering from the Kujten online shop. The colors of the bandanas shown online are not accurately represented - they looked quite different in reality, which led me to return and reorder them.However, what frustrated me most was the unclear return policy. Customers end up paying double shipping costs (for delivery and return), which is not clearly stated before purchase. When I contacted customer service, I only received a generic, pre-written response with no willingness to find a fair solution.For a premium brand, I expected much more transparency and customer care. Unfortunately, I won’t be ordering from Kujten online again.
We just bought a jacket in Kujten Chamonix, the woman in the shop was so helpful. She showed me all the colors available, took all her time to help us out. In St Tropez I bought 2 jumpers in the Kuyten shop and they couldn’t even talk to me!! So thanks to the saleswoman of the Chamonix shop we will continue being a client of yours!!
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