Cost of returns was not advertised, They initially imposed a return cost of €41, in addition to a delivery charge of €15. This is completely unreasonable and out of keeping with other retailers. Customer service responded promptly and reduced the charge to €15, but I’d still have qualms about ordering again. Many high end companies don’t charge for delivery over a certain price, and offer free returns. If they charge this much for delivery, it usually covers the return. That’s expected, as it costs less to sell online.The saga continues: having refunded the excess postage, the refund for item I have just received effectively deducted the same amount (€41.30) on top of an additional €15 for return shipping costs. The item cost €265 (plus delivery). I have been refunded a total of €208.70, instead of €250. It does not look as if the company is properly set up for e-commerce. It's beyond annoying to have to repeatedly email to sort things out.
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