I was very disappointed with my experience ordering from the Kujten online shop. The colors of the bandanas shown online are not accurately represented - they looked quite different in reality, which led me to return and reorder them.However, what frustrated me most was the unclear return policy. Customers end up paying double shipping costs (for delivery and return), which is not clearly stated before purchase. When I contacted customer service, I only received a generic, pre-written response with no willingness to find a fair solution.For a premium brand, I expected much more transparency and customer care. Unfortunately, I won’t be ordering from Kujten online again.
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