Customer Services - Empaty. The interior & facilities of the accomodation i booked for 4 people were good. Somehow the entance is at the back through 'dark' ally of junky port I can say. On the nite of day one of our stay on the way back from work, my husband over heard the guys there were discussing about asking a money from him to walk tru that ally. He walked fast and shut the door then asked me to move out from there the soonest. I log a complaint & Kunda immediately responded & we managed to move to their other room (for two only) but the entrance is at front (main street) 2 days after the complaint..I was charged £45 for cleaning fee but im ok as long as m out from that high risk crime ally. And I book nearby hotel room for my 2 daughters to stay 1 night before they off back to college a day after.
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