Review Time
Avoid this establishment; it's a scam. I can't understand how they continue to advertise on various platforms. I booked an apartment but never received the access code on check-in day despite numerous attempts. Reading the reviews revealed that this is a recurring issue. The platform could not reach them to process my refund, but they ended up giving me a full refund. I strongly recommend against using their services.
Staying here is a huge mistake; this company is fraudulent. I booked an apartment for one night and on the day of check-in, despite numerous attempts to reach them, I never received the access code. Reading the reviews, I found that this is a common issue along with many others. Even the platform couldn't get in touch with them to process my refund, but thankfully I received a full refund. I strongly advise against using this service.
I rarely write reviews, but I must express that this was the worst experience I've ever had. The service is dishonest and unprofessional. We received a damaged apartment with a broken heater and unaddressed issues, and despite our complaints, nothing was done to help. They even wrongfully took our deposit, claiming we caused the damage. We had issues with homeless individuals disturbing us at night, and the company did nothing to address our safety concerns. I’ve heard neighbors describe this place as cursed! Please avoid this place; they unlawfully hold deposits and scam money.
They failed to inform us about the deposit requirement until the day we moved in, which was a major inconvenience. Accessing the property through a mobile app was problematic, and there were no clear instructions inside. The noise from the washing machines was intense, and I had a dangerous incident with a falling cabinet. When I reported it, they took two weeks to respond, and their visit was unprofessional and uncomfortable. We were then told the room we were supposed to move to was no longer available the day before. Now we have nowhere to stay. I doubt I’ll see my deposit returned anytime soon.
I moved out two months ago and was promised my deposit back within 30 days. Now it's been 60 days, and I’m still waiting. Despite my follow-ups, all I get is vague responses. This is frustrating, especially since they were quick to collect payments. I never missed a payment during my stay, yet now I have to chase them for my own money. This lack of professionalism is alarming. If you're thinking about renting here, reconsider.
I received a code for the front door but never got the key to my locked room. After multiple visits, the door remained locked, and no one would help me. They stopped responding to my communications. I was left without accommodation late at night and received no assistance. On the day I attempted to check in, I found someone else's food in the cupboard but still no key to my room. This company is untrustworthy.
While the location was convenient for events, the room was cramped and the bathroom had a musty smell with mold present. The provided towels were inadequate compared to what was advertised. The kitchen was dirty, and the bins were overflowing. The check-in process was overly complicated, and I regret not canceling my booking instead of paying the deposit. I hope to receive my deposit back soon.
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