I’m extremely disappointed with my experience. I was really excited to try this product, but I’m now not so sure anymore as it’s become a headache to deal with. It’s now been almost four weeks since I placed my order, and I still haven’t received it. The company initially promised to provide an update or resolution within 12–24 hours, but it has now been four days with no response — and they have also ignored my follow-up email. The tracking has shown “in transit” since 6th October with no movement. This level of communication and delay is unacceptable.I understand delays can happen, but the lack of communication is very disappointing. Following the reply below from Maya at Kuri Nuka; I have just emailed the order number and my full name and have received the same email response as before “ which says We aim to respond within 12 to 24 hours with an update or resolution”. This is absolutely ridiculous.
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