Extremely disappointing support experience. I placed an order on the 2nd of December and was informed it would arrive by the 11th. However, it still hadn't shipped by that date. There’s no way to reach a human representative, only an AI support system. I inquired about changing the shipping address, as their shipping partner indicated that only the shipper could do this. The AI assistant assured me it was being handled. When I followed up, the assistant stated it couldn’t be done and eventually, the parcel would be returned to them for a refund. It was frustrating throughout the entire process.
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Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following.
Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.See more
