❗️Terrible shopping experience – frustrated and stuck with uncomfortable shoes. Never again❗️ I had high hopes for these shoes. Spent a significant amount on a pair that looked appealing in the store. I wore them just once – literally for a short outing – and the discomfort began almost immediately. One shoe (just one) digs in so intensely it feels like walking on nails. It's unbearable to wear. It seems like a clear manufacturing issue, rubbing in the worst spot.
I returned to the store today expecting an easy exchange or refund. Unfortunately, the staff member I interacted with was entirely unhelpful – essentially shrugged and said, “once it’s sold, that’s it, even if it’s the following day and clearly defective.” No apology, no attempt to inspect the shoe, no suggestion to escalate the matter. Just a firm refusal.
£190 wasted on shoes that I can’t even wear without experiencing pain. Extremely disappointing from a company that promotes “kindness” so much. Steer clear of this store if you value customer service or peace of mind. Terrible shopping experience – frustrated and stuck with uncomfortable shoes. Never again.
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Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following.
Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.See more
