Late to this about Kuru, but wish I had known earlier before buying the Roam leather sneakers. As others have noted, Kuru feels like a SCAM ! Despite the glowing reviews, it’s the multiple 1 star reviews that show a telling trend (a) Orders do not arrive for these pricey footwear, (b) customer service is unhelpful or almost non-existent or (c) the fit and quality of Kuru shoes is dreadful and they fall apart within months My order (shipped to Asia ) from last month never arrived….and customer service only replied twice over a month of correspondence, claiming that it was lost in transit and offering a replacement or refund. It‘s been weeks of slow responses and last I heard was 2 weeks ago and ghosted ever since. As other reviewers have pointed out, this store seems to have quite a few unethical or shady business practices..Kuru = Ripoff artists -BUYER BEWARE Trying again today with an email for a refund and let’s see if that actually does happen…Update: I actually finally got a reply that a refund will be made - still let’s see if this actually goes through Update 17 Oct 2025 - Received the refund and noted Kuru’s reply, but I still stand by my review from my first (and last) exhausting experience with this store…
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KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™
Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.
That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.
Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.
KURU Footwear. Heel Better™See more
